Creating your positive attitude

 Discovering your motivation

 Navigating change

 Enhancing your communications
     Improving personal        communications
     Feedback
     Effective use of humor

 Working on successful teams
     Conflict resolution

 Clarifying self-perceptions

 Managing your time effectively
     Attitude
     Setting goals
     Procrastination

 Mastering stress

 Self improvement skills

 Research sources

 Self-directed worksheets

 Identifying your workplace values

 Selecting career assessment tools

 Analyzing your work environment     (S.W.O.T.)

 Planning your vision

 Leveraging your accomplishments

 Developing your marketing plan

  Marketing yourself as a high performer
     Mastering interview skills

  Managing time effectively
     Weekly plan
     Daily log
     Analyzing your daily log
     Managing interruptions

 Networking

 Customer Service
     Definition and mission statements
     Qualities of customer service
     Verbal and non-verbal impacts
     The art of saying 'no'
     Mastering telephone skills
     Mastering face-to-face skills
     Building customer rapport
     Focusing on customer needs
     Confirming your understanding
     Dealing with tough customers
     Up-selling and cross-selling

 Selling Skills
     Successful sales presentations
     High impact selling
     4 steps to improve your sales
       proficiency
     Successful sales questions
     Value added selling and
       prospecting
     Efficient selling - avoid wasting
       time
     Developing major sales
       advantages
     The importance of relationship
       selling
     The art of listening
     Learning from lost sales
     10 keys to sales success

 New manager's success roadmap
     Taking charge
     60-Day make or break period

 Increasing management     effectiveness
     Positive attitude
     Change
     Motivation

 Results-driven management

 Maximizing management's     effectiveness

 Unlocking management success
     Inconsistent treatment

 Enhancing core competencies
     S.W.O.T. analysis

 Creating a climate for excellence

 Implementing cultural change

 Building your team

 Selecting the right people

 Improving communications
     Feedback
     Active listening
     Integrity & caring
     Leading by example

 Hiring high performers
     Managing poor performers

 Art of imposing discipline

 Sales management skills
     Assessing & evaluating your sales
       force
     Differentiating sales from
       marketing
     Performance appraisals
     Senior management selling
     Accelerate your sales process
     Managing based on return on
       investment
     New product launch sales training
       tips
     Becoming a sales leader
     Sales meeting for success
     Building enthusiasm

 Maximizing customer loyalty

 Managing time effectively
     Delegation
     Effective meetings
     Absentee management

 Reducing conflict
     Effective use of humor

 Connecting personnel to
    strategy & operations

 Linking personnel to
    operating plans

 Effective business
    strategy review

 Mastering stress